FAQ's

🧸 Frequently Asked Questions (FAQs)

1. How long does shipping take?

All orders take up to 3 business days to process and an additional 7–10 business days for delivery, depending on your location. You’ll receive tracking information once your order ships.

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2. Do you accept returns or exchanges?

All sales are final. Due to the nature of our plush products, we don’t accept returns or exchanges. Please review your order carefully before purchasing.

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3. What if my item arrives damaged or defective?

If your plushie arrives damaged or defective, please email us within 7 days of delivery at softiespot1@gmail.comwith your order number and a clear photo of the issue. We’ll be happy to help you find a solution, such as a replacement or store credit (at our discretion).

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4. Can I cancel my order?

Orders cannot be canceled once they’ve been processed or shipped, so please double-check your details before completing your purchase.

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5. Do you ship internationally?

Yes! Softie Spot ships worldwide.
Shipping times may vary depending on your location, but most international orders arrive within 10–20 business daysafter processing.

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6. How can I contact Softie Spot?

You can reach us anytime by email at:
📧 softiespot1@gmail.com